Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of matterorigin.com (the "Site") and the lead generation, marketing, and related services provided by MatterOrigin ("MatterOrigin," "we," "us," or "our").
By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Services.
Where you enter into a separate service agreement, order form, insertion order, or other written agreement with MatterOrigin, that agreement will also apply. If there is a conflict between these Terms and a signed service agreement, the signed service agreement will control to the extent of the conflict.
1. ACCEPTANCE OF TERMS
By accessing or using the Site or Services, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
If you access or use the Services on behalf of a law firm, company, or other organization, you represent that you have authority to bind that entity to these Terms.
2. DESCRIPTION OF SERVICES
MatterOrigin provides lead generation and related marketing services primarily for personal injury law firms.
Our Services may include:
Generation of inbound personal injury leads
Lead qualification and filtering based on agreed criteria
Lead delivery through email, SMS, CRM integrations, APIs, webhooks, or other agreed methods
Geographic and case-type targeting
Lead routing and distribution
Advertising campaign management and optimization
CRM, automation, and lead-management support
Reporting, analytics, and account management
MatterOrigin is not a law firm and does not provide legal advice or legal representation.
MatterOrigin does not determine whether an individual has a legally valid personal injury claim, whether representation should be offered, or the value of any potential claim. Those determinations remain solely the responsibility of the participating law firm.
Nothing provided through our Services creates an attorney-client relationship between MatterOrigin and any lead, prospective claimant, or law firm client.
3. LEAD DELIVERY DISCLAIMER
No Guarantees
While we strive to generate and deliver leads that meet agreed qualification criteria, we do not guarantee:
Lead-to-client conversion rates
Contact or response rates
Consultation booking rates
Signed or retained case rates
Case values or settlement amounts
Legal outcomes
Revenue, profit, return on ad spend, or other financial results
A specific quantity of leads unless expressly agreed in writing
Continuous lead availability in any particular geographic area or case category
Lead performance depends on numerous factors outside MatterOrigin's control, including the law firm's intake process, speed-to-lead, call and follow-up practices, eligibility criteria, reputation, geographic coverage, legal judgment, staffing, market competition, and the behavior or circumstances of individual leads.
Lead Quality Standards
MatterOrigin may use screening, qualification, verification, filtering, and routing procedures designed to improve lead quality.
However, qualification by MatterOrigin means only that the information submitted appears to satisfy the agreed lead criteria based on the information available to us.
It does not mean that MatterOrigin guarantees:
The existence of a valid legal claim
Liability
Damages
Insurance coverage
Case value
Statute-of-limitations compliance
The truth or completeness of every statement supplied by a lead
That the law firm will choose to accept representation
The law firm is solely responsible for conducting its own legal intake, conflict checks, investigation, case evaluation, and representation decisions.
Exclusivity
Where leads are sold or supplied as exclusive leads, MatterOrigin will not knowingly distribute the same exclusive lead simultaneously to multiple law firm clients unless otherwise agreed or disclosed.
Any different exclusivity, shared-lead, geographic, or distribution arrangement will be governed by the applicable service agreement.
4. CLIENT RESPONSIBILITIES
As a client of MatterOrigin, you agree to:
Provide accurate and current information regarding your practice areas, jurisdictions, geographic coverage, lead criteria, and intake requirements
Maintain the personnel, systems, and capacity reasonably necessary to receive and respond to leads
Make reasonable efforts to contact leads promptly after delivery
Independently determine whether a prospective matter is legally viable and suitable for representation
Maintain all licenses, registrations, bar admissions, and professional authorizations required to provide legal services in the jurisdictions in which you operate
Use lead information only for legitimate purposes connected with evaluating or providing the legal services for which the lead was generated
Protect personal information and potentially sensitive accident, injury, medical, insurance, and claim-related information
Maintain reasonable administrative, technical, and organizational safeguards for lead information
Not knowingly misuse, unlawfully resell, or improperly redistribute lead information
Provide accurate disposition and lead-quality feedback where required under the applicable service agreement
You are responsible for complying with all laws, regulations, professional-conduct obligations, advertising rules, solicitation rules, privacy requirements, and communications requirements applicable to your firm and its use of leads.
This may include, where applicable:
Attorney advertising and solicitation rules
Rules governing lead generation, referrals, and recommendations
Telephone Consumer Protection Act requirements
Federal and state Do Not Call requirements
CAN-SPAM requirements
State privacy and consumer-protection laws
Applicable state bar and professional-conduct rules
MatterOrigin does not provide legal or professional-conduct advice to law firm clients. Each client is responsible for obtaining its own legal and ethics advice concerning its advertising, intake, communications, and use of leads.
5. PAYMENT TERMS
Pricing
Pricing may vary based on factors including:
Lead type
Case category
Geographic market
Qualification criteria
Exclusivity
Lead volume
Advertising costs
Delivery requirements
Other agreed campaign specifications
Applicable pricing will be stated in a service agreement, order form, proposal, invoice, or other written agreement between MatterOrigin and the client.
Billing
Payment arrangements may include:
Prepayment for an agreed number or value of leads
Pre-funded lead balances
Recurring billing
Monthly invoicing
Per-lead billing
Other mutually agreed arrangements
The applicable billing structure will be specified in the client's service agreement or invoice.
Late Payment
Failure to pay amounts when due may result in suspension or termination of Services.
To the extent permitted by applicable law, MatterOrigin may charge reasonable interest or collection costs on overdue balances where provided for in the applicable agreement or invoice.
Taxes
Clients are responsible for applicable taxes, duties, levies, or government charges arising from their purchase of Services, except taxes imposed directly on MatterOrigin's income.
6. LEAD CREDITS, REPLACEMENTS AND REFUNDS
Lead Credits
Unless otherwise provided in a client's service agreement, MatterOrigin may review a lead for replacement or credit where the lead is demonstrably invalid because of circumstances such as:
Materially false, fake, fraudulent, or nonsensical contact information
A clearly invalid or disconnected telephone number
Duplicate delivery of the same lead to the same client
Lead location falling outside agreed geographic criteria
Lead type falling outside agreed case-type criteria
Failure to satisfy another expressly agreed qualification requirement
Eligibility for credits or replacements may depend on the specific lead-quality standards contained in the applicable service agreement.
Non-Conversion
Unless expressly agreed otherwise, a lead will not automatically qualify for a refund, replacement, or credit merely because:
The lead does not answer a call
The lead does not respond to follow-up attempts
The lead changes their mind
The lead chooses another law firm
The law firm decides not to accept the matter
The lead does not ultimately retain the law firm
The matter produces no recovery
The matter is worth less than initially expected
The lead does not generate revenue for the client
A lead is an opportunity to communicate with a prospective client who has submitted an inquiry. It is not a guarantee of representation or revenue.
Credit Requests
Unless otherwise specified in the applicable service agreement, credit or replacement requests must be submitted within 7 days of lead delivery.
MatterOrigin may reasonably request supporting information such as call logs, disposition records, screenshots, recordings, CRM records, or other information necessary to evaluate the request.
Approved claims may be resolved through a replacement lead, account credit, refund, or another remedy determined in accordance with the applicable service agreement.
7. INTELLECTUAL PROPERTY
All content, branding, trademarks, logos, designs, copy, campaign materials, funnels, systems, methodologies, and other materials made available through the Site or owned by MatterOrigin remain the property of MatterOrigin or its licensors unless otherwise agreed in writing.
You may not reproduce, distribute, sell, license, modify, create derivative works from, publicly display, reverse engineer, or otherwise commercially exploit MatterOrigin's proprietary materials without prior written authorization.
Nothing in these Terms transfers ownership of MatterOrigin's intellectual property to a client.
Specific ownership and usage rights for advertisements, creative assets, funnels, domains, data, or other campaign assets may be addressed separately in a service agreement.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, MatterOrigin and its owners, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the Site or Services.
This includes, without limitation, losses relating to:
Lost profits or revenue
Lost business opportunities
Failed lead conversions
Lost or rejected legal matters
Advertising performance
Decisions made by prospective clients
Third-party platforms or service interruptions
Data loss
Reputational loss
MatterOrigin is not responsible for the legal outcome, settlement value, profitability, suitability, or viability of any matter arising from a lead.
To the fullest extent permitted by applicable law, MatterOrigin's aggregate liability arising from or relating to the Services will not exceed the amount actually paid by the client to MatterOrigin during the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
9. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless MatterOrigin and its owners, employees, contractors, agents, and affiliates from claims, liabilities, losses, damages, costs, and reasonable legal expenses arising from or relating to:
Your use or misuse of the Services or lead information
Your violation of these Terms or an applicable service agreement
Your violation of applicable law or regulation
Your firm's advertising, solicitation, intake, or communications practices
Telephone calls, SMS messages, emails, or other communications initiated by you or on your behalf
Your handling, disclosure, storage, or misuse of personal information
Your legal advice or legal services
Your acceptance, rejection, referral, investigation, or handling of a potential matter
Any attorney-client relationship created between you and a lead
Your violation of a third party's privacy, intellectual-property, consumer, or other legal rights
MatterOrigin remains responsible for its own acts and obligations to the extent required by applicable law.
10. TERMINATION AND SUSPENSION
MatterOrigin may suspend or terminate Services where reasonably necessary, including where:
Required payments are overdue
These Terms or a service agreement are materially breached
Lead information is being misused
Continued Services may expose MatterOrigin, a lead, a client, or another person to legal, regulatory, security, or reputational risk
Fraudulent, abusive, or unlawful activity is reasonably suspected
A third-party advertising, communications, payment, or technology platform suspends or prevents performance of the Services
Clients may terminate Services in accordance with the termination provisions contained in their applicable service agreement.
Upon termination:
Outstanding amounts remain payable
Access to applicable Services may cease
Lead information already delivered remains subject to applicable privacy, confidentiality, and use restrictions
Provisions that by their nature should survive termination will remain effective, including payment obligations, intellectual-property provisions, confidentiality obligations, indemnification, disclaimers, and limitations of liability
11. MODIFICATION OF TERMS
MatterOrigin may update these Terms from time to time to reflect changes to our Services, business practices, technologies, or legal requirements.
When changes are made, the "Effective Date" will be updated.
Where required by applicable law, additional notice of material changes may be provided.
Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
If you do not agree to updated Terms, you must discontinue use of the Services.
12. GOVERNING LAW AND DISPUTE RESOLUTION
Unless a separate written service agreement states otherwise, these Terms are governed by the laws of Queensland, Australia, without regard to conflict-of-law principles.
Subject to any rights or procedures that cannot lawfully be excluded, the parties submit to the jurisdiction of the courts of Queensland, Australia and courts competent to hear appeals from those courts.
Nothing in these Terms limits any right or remedy that cannot lawfully be excluded under applicable law.
A service agreement between MatterOrigin and a client may contain different or additional governing-law, jurisdiction, mediation, arbitration, or dispute-resolution provisions. Where applicable, those provisions will control.
13. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.
The remaining provisions will continue in full force and effect.
14. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any applicable service agreement, proposal, order form, or other written agreement incorporated by reference, constitute the agreement governing your use of the Services.
Where a signed service agreement contains terms that conflict with these general website Terms, the signed service agreement will control to the extent of that conflict.
15. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
MatterOrigin
Email: [email protected]
Website: matterorigin.com
16. WAIVER
MatterOrigin's failure or delay in exercising any right or enforcing any provision of these Terms does not constitute a waiver of that right or provision.
A waiver relating to one event will not constitute a waiver relating to any subsequent event.
17. ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without MatterOrigin's prior written consent.
MatterOrigin may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of the business, transfer of assets, or other legitimate business transaction, subject to applicable law.
Any attempted assignment contrary to this section is void to the extent permitted by law.
18. FORCE MAJEURE
MatterOrigin will not be responsible for failure or delay in performing an obligation caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, government action, widespread telecommunications failures, internet outages, advertising-platform outages or suspensions, hosting failures, payment-processing interruptions, cyber incidents, or failures of third-party technology providers.
This section does not excuse payment obligations already incurred before the relevant event.
19. HEADINGS
Section titles and headings are provided for convenience and organization only and do not affect the interpretation of these Terms.
20. ELECTRONIC COMMUNICATIONS
By using the Services, you consent to receive transactional and administrative communications from MatterOrigin electronically, including communications relating to:
Your account
Lead delivery
Billing and payments
Service updates
Agreements
Notices
Support requests
Changes affecting the Services
Where applicable, marketing communications will be subject to the consent and opt-out requirements required by law.
Electronic communications, agreements, notices, and disclosures may satisfy legal requirements that communications be provided in writing to the extent permitted by applicable law. in writing.