1. INFORMATION WE COLLECT
Information You Provide to Us
We collect information you provide directly to us, including:
Contact Information: Name, email address, phone number, law firm or company name, and mailing address
Business Information: Law firm size, practice areas, jurisdictions served, lead requirements, lead volume, and other business-related details
Personal Injury Inquiry Information: Information submitted through our lead generation campaigns, which may include accident type, accident date, location, injury or treatment information, insurance-related information, missed work, and other details relevant to a potential personal injury claim
Account Information: Username, password, and other registration details where applicable
Communication Data: Information you provide when you contact us, request information, submit an inquiry, or communicate with our support team
Payment Information: Billing details and payment method information for business clients, which may be processed securely through third-party payment processors
Information We Collect Automatically
When you access or use our Services, we automatically collect certain information, including:
Usage Data: Pages viewed, links clicked, time spent on pages, form interactions, and other usage statistics
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Cookies and Tracking Technologies: We use cookies, pixels, web beacons, and similar technologies to collect information about browsing activity and campaign performance. You can control certain cookies through your browser settings.
Information from Third Parties
We may receive information about you from third-party sources, including:
Lead Data: Information submitted by individuals through our personal injury lead generation campaigns, including contact information, accident or injury details, treatment information, location, insurance-related information, and other information relevant to their inquiry
Marketing Partners: Data from advertising platforms, analytics providers, CRM platforms, and other marketing or technology partners
Public Sources: Publicly available information about law firms, attorneys, businesses, and other relevant records
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
Provide and Improve Services: To generate, qualify, deliver, and manage leads, process transactions, and improve our Services
Communication: To respond to inquiries, provide updates, arrange follow-up, and provide customer support
Lead Qualification: To determine whether a personal injury inquiry may meet the geographic, practice-area, and qualification criteria of a participating law firm
Lead Distribution: To distribute personal injury leads to participating law firm clients in accordance with our service agreements and applicable disclosures
Marketing: To send promotional materials, service information, follow-up communications, and other marketing communications where permitted
Analytics: To analyze usage patterns, campaign performance, lead quality, conversions, and the effectiveness of our Services
Legal Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect our rights and the rights of others
Fraud Prevention: To detect, prevent, and address fraud, spam, security issues, invalid leads, and other harmful activities
3. LEAD DISTRIBUTION AND DISCLOSURE
Lead Distribution to Law Firm Clients
MatterOrigin operates as a lead generation service for personal injury law firms. When an individual submits information through one of our personal injury lead generation campaigns, we may distribute that information to a participating personal injury law firm that has contracted with MatterOrigin to receive leads.
The participating law firm may use the information to review the individual's circumstances, determine whether a consultation may be appropriate, and contact the individual regarding their personal injury inquiry.
MatterOrigin is not a law firm, does not provide legal advice, and does not determine whether an individual has a valid legal claim or whether a law firm will accept representation.
Exclusivity Commitment
Unless otherwise specified or disclosed, leads are distributed exclusively to one participating law firm client. MatterOrigin does not simultaneously resell or redistribute an exclusive lead to multiple law firm buyers.
Different lead distribution arrangements may apply where clearly disclosed.
Consumer Consent
By submitting information through our personal injury lead generation forms, individuals consent to having their information collected, used, and shared as described in this Privacy Policy and any disclosures presented at the time of submission.
This may include sharing information with a participating personal injury law firm for the purpose of reviewing the inquiry, determining whether a legal consultation may be appropriate, and contacting the individual regarding potential legal services.
4. TCPA CONSENT AND COMMUNICATION
By submitting your contact information through our Services or personal injury lead generation campaigns, you may consent to receive communications from MatterOrigin and, where clearly disclosed, participating law firm clients via telephone, email, and SMS/text messaging.
These communications may relate to your inquiry, potential legal consultation, requested services, appointments, follow-up communications, or relevant marketing.
Where required by applicable law, additional consent may be obtained before using automated dialing technologies, artificial or prerecorded voice messages, or automated text messaging technologies.
You understand that consent to receive marketing communications is not required as a condition of purchasing goods or services or obtaining a legal consultation.
You may revoke or withdraw applicable communication consent at any time by contacting us at [email protected], replying STOP to applicable text messages, using the unsubscribe link provided in marketing emails, or requesting that telephone communications stop.
5. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
Law Firm Clients: We may share personal injury lead information with participating personal injury law firms that have contracted with MatterOrigin to receive leads and evaluate potential client inquiries
Service Providers: We may share information with third-party vendors that perform services on our behalf, including CRM providers, lead-routing platforms, communications providers, payment processors, analytics platforms, advertising platforms, hosting services, and other technology providers
Legal Compliance: We may disclose information to comply with legal obligations, respond to lawful requests from government authorities, enforce our agreements, and protect our rights and the rights of others
Business Transfers: In the event of a merger, acquisition, reorganization, financing, or sale of assets, personal information may be transferred to an acquiring or successor entity
With Your Consent or Direction: We may share information with third parties when you provide consent or direct us to do so
We do not disclose personal information to unrelated third parties for independent marketing purposes except where disclosed, permitted by applicable law, or authorized by the individual.
Certain disclosures may be considered a "sale" or "sharing" of personal information under applicable privacy laws. Where required, we provide applicable privacy rights and opt-out choices.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, pixels, and similar technologies to collect information about your use of our Services and the performance of our advertising campaigns.
Types of Cookies and Technologies We Use:
Essential Cookies: Necessary for the operation, functionality, and security of our Services
Analytics Cookies: Help us understand how users interact with our websites, funnels, and forms
Advertising Cookies and Pixels: Used to measure advertising performance, track conversions, and deliver relevant advertisements
Preference Cookies: Remember certain settings and preferences
You can control cookies through your browser settings and other privacy controls that may be made available through our Services.
Disabling certain cookies may limit your ability to use some features of our Services.
7. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, and destruction.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, administer our Services, manage lead distribution, maintain consent and business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may securely delete, anonymize, or de-identify it in accordance with applicable law and our data retention practices.
9. YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
Access: Request access to personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Deletion: Request deletion of certain personal information, subject to applicable legal and contractual exceptions
Opt-Out: Opt out of receiving certain marketing communications
Sale or Sharing Opt-Out: Opt out of certain sales or sharing of personal information where applicable
Portability: Request a copy of certain personal information in a portable format where applicable
Withdraw Consent: Withdraw consent where our processing relies on consent
To exercise applicable privacy rights, contact us at [email protected].
We may verify your identity before processing certain requests.
10. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident and applicable California privacy law applies to MatterOrigin's processing of your personal information, you may have additional privacy rights, including:
Right to Know: Request information regarding the categories and specific pieces of personal information we collect, use, disclose, sell, or share
Right to Delete: Request deletion of qualifying personal information, subject to applicable exceptions
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of certain sales or sharing of personal information where applicable
Right to Non-Discrimination: You will not be unlawfully discriminated against for exercising applicable privacy rights
Categories of Personal Information We May Collect:
Identifiers, including name, email address, phone number, and IP address
Contact and communication information
Personal injury inquiry information voluntarily submitted by individuals
Accident, injury, treatment, insurance, and claim-related information
Internet or electronic activity, including browsing and usage data
General geographic information, such as state, city, or ZIP code
Professional or business information relating to law firm clients
Commercial information relating to our business relationships and lead purchases
Business Purposes for Collection:
Providing and improving our Services
Processing and qualifying personal injury inquiries
Distributing leads to participating law firm clients
Facilitating communications relating to potential legal consultations
Marketing and analytics
Campaign measurement and optimization
Legal compliance and fraud prevention
Where applicable, California residents may exercise rights regarding the sale or sharing of personal information by contacting us at [email protected] or through any privacy mechanism we make available.
We may verify your identity before processing certain requests.
11. CHILDREN'S PRIVACY
Our Services are not directed to individuals under the age of 18.
We do not knowingly seek to collect personal information from children through our lead generation Services. If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete it.
12. INTERNATIONAL USERS
MatterOrigin is based in Australia and may provide Services involving individuals, law firms, service providers, and technology platforms located in the United States and other jurisdictions.
If you access or use our Services, your information may be transferred to, stored, or processed in Australia, the United States, or other countries in which MatterOrigin or its service providers operate.
Privacy and data protection laws may differ between jurisdictions.
Where applicable, we take reasonable steps to handle personal information and cross-border transfers in accordance with applicable privacy requirements.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, or legal requirements.
When we make changes, we will update the "Effective Date" displayed at the top of this Privacy Policy and provide additional notice where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
14. CONTACT US
If you have questions or concerns about this Privacy Policy, our privacy practices, or your personal information, please contact us:
MatterOrigin
Email: [email protected]
Website: matterorigin.com